Shipping policy

At Golden Root, we are committed to providing efficient, reliable, and transparent shipping services. This policy outlines our order processing timelines, delivery estimates, and shipping methods in compliance with industry standards and Google Merchant Center guidelines.

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it promptly. Orders are handled during our regular business days, Monday through Friday.

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-07:00) Mountain Standard Time (Denver) will begin processing the same business day. Orders placed after this time will be processed on the next business day.

Shipping Options and Delivery Timeframes

We offer two shipping options to meet different delivery needs:

Tracked & Insured Shipping

  • Handling Time: 1 to 3 business days (Monday to Friday)
  • Transit Time: 5 to 7 business days (Monday to Friday)
  • Total Delivery Time: 6 to 10 business days (Monday to Friday)
  • Shipping Cost: Flat rate of $2.99 (USD)

This option provides a reliable and cost-effective delivery service with tracking and insurance included.

Priority Tracked & Insured Shipping

  • Handling Time: 0 to 1 business days (Monday to Friday)
  • Transit Time: 2 to 3 business days (Monday to Friday)
  • Total Delivery Time: 2 to 4 business days (Monday to Friday)
  • Shipping Cost: Flat rate of $5.99 (USD)

This option is designed for faster delivery with priority processing, tracking, and insurance.

Order Confirmation and Tracking

After placing your order, you will receive a confirmation email containing your order details.

Once your order has been shipped:

  • A shipping confirmation email will be sent
  • A tracking number and tracking link will be provided
  • Tracking updates may take up to 24 hours to appear

You can use the tracking information to monitor your shipment until delivery.

Shipping Carriers

We work with trusted and reputable shipping carriers to ensure safe and timely delivery. Carrier selection may vary depending on the destination country:

  • United States: USPS, UPS, or FedEx
  • Canada: Canada Post, UPS, or FedEx
  • United Kingdom: Royal Mail, Evri, or DHL
  • Australia: Australia Post, StarTrack, or DHL

Carrier selection is based on availability, efficiency, and delivery performance.

Shipping Locations

We currently ship to the following countries:

  • United States
  • Canada
  • Australia
  • United Kingdom

Orders outside these regions are not accepted at this time.

Shipping Fees

  • Tracked & Insured Shipping: $2.99 (USD) flat rate
  • Priority Tracked & Insured Shipping: $5.99 (USD) flat rate

All shipping costs are clearly displayed at checkout before completing your purchase.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please follow these steps:

  • Verify that the shipping address provided is correct
  • Check around your property or designated delivery areas
  • Ask neighbors or household members if they accepted the package
  • Contact the shipping carrier directly using your tracking number

If the package is confirmed lost after investigation, please contact us with your order details. We will work with you to arrange a replacement or refund where applicable.

Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to factors beyond our control, such as:

  • High shipping volumes
  • Weather conditions
  • Carrier disruptions
  • Customs processing for international shipments

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Contact Us:

Business Address: 1309 Coffeen Ave, Sheridan Wyoming 82801, USA
Email: support@shopgoldenroot.com
Phone Number: +1 (478) 429-5977


Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-07:00)