Refund policy

At Golden Root, customer satisfaction is our top priority. We are committed to providing a transparent and fair return and refund process in compliance with industry standards and Google Merchant Center policies. If you are not completely satisfied with your purchase, please review the policy below to understand your options.

Return Window and Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

  • Items must be unused, unopened, and in new condition only
  • Products must be returned in their original packaging, including all accessories and materials
  • Returns are accepted for both defective and non-defective products
  • Customers must contact us to request return authorization and instructions before sending any item

We reserve the right to refuse returns that do not meet the above conditions.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and provide the following information:

  • Your order number
  • Clear photographs of the item and its packaging
  • A brief description of the issue

Once reviewed, we will offer an appropriate resolution, which may include a replacement, exchange, or full refund, depending on the situation.

Refund Process

After we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing will be completed within 7 business days
  • You will receive a confirmation email once the refund has been processed

Please note that financial institutions may require additional time to reflect the refund in your account.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please check your bank or payment account again
  • Contact your bank or credit card provider, as processing times may vary
  • If the issue continues, please contact us using the details provided below

Non-Returnable Items

We do not accept returns under the following conditions:

  • Items that have been used, opened, or are not in new condition
  • Returns requested after 30 days of delivery
  • Items returned without prior authorization
  • Products not returned in their original packaging

Exchanges

We accept exchanges for eligible items within the 30-day return window.

  • Exchanges are available for both defective and non-defective items
  • Items must meet all return eligibility conditions
  • Customers must contact us first to arrange the exchange process

Return Address

1309 Coffeen Ave, Sheridan, Wyoming 82801, United States

Method & Fees

  • Return Method: By mail
  • Return Label: Download and print (provided free of charge)
  • Restocking Fee: No cost
  • Return Shipping Cost: Free
  • Refund Processing Time: 7 business days

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped. After this period, cancellation requests may not be guaranteed.

Shipping Coverage

We currently ship and accept returns from the following regions:

  • United States
  • Canada
  • Australia
  • United Kingdom

Contact Us:

Business Address: 1309 Coffeen Ave, Sheridan Wyoming 82801, USA
Email: support@shopgoldenroot.com
Phone Number: +1 (478) 429-5977


Business Hours: 09:00 am to 05:00 pm Between Monday to Friday (GMT-07:00)